To remain competitive and to position yourself as an asset to your organization and
customers, you must develop and strengthen your interpersonal skills. Every day you come in contact with a variety
of people in the workplace: employees, peers, your supervisor, customers and vendors. And in each of these contacts,
both you and the other person walk away with an opinion about the encounter. Whether your encounter will be a success
or failure depends on the strength of your interpersonal skills. Effective Interpersonal Relationships provides
tools for developing, refining, and building your interpersonal skills, and guides you through the key points to
effective communication. Filled with valuable tips, examples, and scenarios, this handy book offers practical advice
on how to build rapport, trust, and respect on the job through better communication, improved listening skills and
conflict management.
TABLE OF CONTENTS
Self assessment
Chapter 1 Building Effective Interpersonal Relationships
Chapter 2 Communicating for Effectiveness
Chapter 3 Verbal Communication Skills
Chapter 4 The Role of Nonverbal Communication
Chapter 5 Better Relationships through Listening
Chapter 6 Personal Management Style and Relationships
Chapter 7 Conflict in Interpersonal Relationships
Chapter 8 Change in the Workplace
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