You come into contact daily with dozens of people in a variety of settings. In each
of those interactions there is the possibility of ineffective message interpretation and relationship breakdown
if strong interpersonal communication strategies are not used. These losses of effectiveness can lead to customer
dissatisfaction, loss of business, personal feelings of inadequacy and frustration and ultimately could negatively
impact your life.
Communicating One-To-One is an excellent reference resource to assist in improving listening skills,
appropriate questions, giving and receiving feedback, interpreting and sending non-verbal cues effectively, and
interacting in social, home and business settings while remembering the names of others.
Designed in an easily read, quick-tip booklet format, you will find dozens of priceless ideas,
techniques and strategies for making the most of your interpersonal contacts. You'll want to regularly re-read the
content and share it with others you know in order to improve communication effectiveness.
Communicating One-to-One is a tremendous value and resource for use by employers, individuals,
trainers, educators, group and team leaders or parents. Pass copies out to participants, students or employees for
future reference.
TABLE OF CONTENTS
Back to the Basics
Techniques for Effectiveness
Factors Impacting Communication
Listening for Success
The Art of Questioning
Giving Constructive Feedback
Receiving Feedback from Others
Communicating without Words
Building of a Support Group
Making the Most of Your Skills |
