Customer Service and the Telephone by Dennis Becker and Paula Borkum Becker

100 pages - Item#: 995-511	ISBN: 0786302240
Retail	Our Price $8.95 ea

Customer Service and the Telephone is a great reference for customer service representatives who work primarily on the phone. The book is written in an easy to read format and provides many tips and techniques for effectively using the telephone to increase customer service effectiveness and efficiency. It provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.