Smile Face/Customer Service Items 2

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The Power of Customer Service

Item#: TPOCS
Retail:	Our Price: $99.00 ea.

This program uses the three "Cs" of customer service - Concern, Communication, and Competence, to help viewers develop the skills needed to enhance any customer service interaction. Effective customer service comes from within the provider - a desire to go beyond what is expected when assisting both internal and external customers. This powerful video-training program goes beyond theory by providing a variety of hands on skills, which the user can immediately apply on the job.

Users will learn:

Improve customer interaction through solid skill building practice
To handle a variety of customer situations
Techniques for strengthening customer relationships
The difference between providing "good" and "excellent" customer service

Comes complete with 45-minute video, audiocassette and one copy of the book, "The Power of Customer Service," by Dr. Paul R. Timm. Available in Spanish. Quantity discounts on additional copies of the book available.

The Basics of Profitable Customer Service

Item#: TBOPCS
Retail:	Our Price: $99.00 ea.

This video-based program shows ways for organizations to effect strategies which will help eliminate poor customer service practices in order to effectively improve customer relationships and grow the business. The program is divided into segments to allow use as a self-study or facilitator-led training program.

Users will learn:

The 10 dimensions of quality customer service
How to develop and display a caring customer attitude
The 13 strategies used by effective listeners
The VIN and SERV philosophy of high quality customer service
Techniques which can be applied to keep customers happy and coming back

Comes complete with 35-minute video, audiocassette and one copy of the booklet, "The Basics of Profitable Customer Service for You and Everyone in the Organization." Quantity discounts on extra copies of book available.

50 Ways to Keep Your Customers

Item#: 103-011
Retail:	Our Price: $89.95 ea.

This wide-based program focuses on helping organizations and front-line service providers with an edge on keeping customers happy while addressing their needs. In the highly competitive, global business environment of today, one of the key things separating companies in the customer's mind, is service. Buying decisions are often made on the care given by service providers rather than on price. This logical skill-based program can give the edge on competition.

Users will fifty hands-on, do-it-now techniques and skills, which they can immediately start using in the service environment.

Comes complete with 60-minute video, audiocassette and one copy of the book, "50 Powerful Ways You Can Use to Keep Your Customers." 5 additional books and 5 additional audiocassettes available for ONLY $149.95 -
Regularly $204.65, you receive a SAVINGS of $54.70.

Winning Telephone Tips

Item#: WTT
Retail:	Our Price: $99.00 ea.

Too often, customers are subjected to poor listening, lousy note taking and lack of concern when dealing with service providers over the telephone. This can lead to frustration, anger, dissatisfaction and ultimately abandonment of the services or products provided by that organization. Winning Telephone Tips is designed to provide successful strategies for enhancing service provided over the telephone.

Users will learn:

Why placing their own calls is so important
Tips for avoiding unnecessary phone screening
Techniques for increasing voice mail efficiency
Who should assume responsibility for call backs in cases of disconnection
Procedures for correctly answering the telephone
Proper etiquette to use on the phone-Strategies for keeping a call focused

Comes complete with 30 minute video, audiocassette and one copy of the book, "Winning Telephone Tips." Quantity discounts on audiocassettes and extra copies of the book available.

Laser Smile Face Stickers 1 1/2 inch

Item#: 203-014
Retail:	Our Price: $3.99 rl.

These bright metallic-looking, peel and stick labels bring a smile to participant faces when used as rewards or on name tents to designate group members by sticker color. 100 stickers per roll.

1 1/2 Inch Smile Face Stickers

Item#: 995-057
Retail:	Our Price: $3.69 rl.

These happy little peel and stick labels bring a smile to participant faces when used as rewards or on name tents to designate group members by sticker color. 100 stickers per roll.

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