Hand Puppets (8 inch)

$3.79 ea. - Item#: 104-082
$39.95 dz. - Item#: 104-082A

Students love to make up story lines using these cuddly hand puppets. A good way to encourage communication skills, storytelling and sharing of personal information in a non-threatening manner. They can also be used by teachers to tell a story or present information in a humorous way.

Smile Face Glidder Balls 1 1/2 inch

$1.29 ea. - Item#: 597-002

These intriguing little balls are clear plastic filled with water. Inside there is a floating smile face ball that will face you no matter how you twist and turn it! Great as incentives or training aids in customer service and communication programs.

Smile Face Inflatable Ball - 14 inch

$1.29 ea. - Item#: 203-029

These bright yellow inflatable balls are perfect for interim and final group reviews. Put everyone in a circle and instruct them that the ball is to be tossed gently from one person to the next. As they receive the ball, they shout our a key term, concept or idea gained from the session before passing it to someone else who has not yet received it. See The Creative Training Idea Book: Inspired Tips and Techniques for Engaging and Effective Learning sold on this website for additional ideas.

Laughing Bag - 5 inch

$6.95 pr. - Item#: 1203-001

Great for adding fun and creativity to any training session or presentation. Electronic laugh sounds when nose is pressed. Battery included.

Smile Face Spin Tops

$0.39 ea. - Item#: 104-055
$2.99 dz. - Item#: 104-055A

Colorful spinning tops can be used as incentive prizes or as manipulative toys for identifying when it is time to change your delivery pace, involve learners or give a break. Simply place one of these on each learners desk and watch them throughout the session. When a majority of participants become focused on the toys, it is time for a change. 1 1/2" - Assorted colors (color selection not available).

Back Scratchers

$0.59 ea. - Item#: 104-054
$5.99 dz. - Item#: 104-054A

Here's a great incentive item for classes such as customer service, teambuilding, interpersonal communication, ethics, etc. in which you want to stress "you scratch my back, I'll scratch yours." A good takeaway to help learners recall session concepts each time they see or use the scratcher in the future. 16" - color selection not available.

Smile Face Porcupine Balls (Small)

$0.49 ea. - Item#: 104-049
$3.95 dz. - Item#: 104-049A

Fun incentives for virtually any session or class (e.g. customer service or interpersonal communication) in which smiling is an important element. They help reinforce the program theme and are an inexpensive takeaway to remind learners of program concepts later when they see the toys in their work area. 2 1/2" Vinyl Smile Face Porcupine Balls. Assorted Neon Colors. Each Ball Measures 1 1/2" (38MM). (Color choice not available)

Squeezable Smile Face Foam Heart

$1.09 ea. - Item#: 104-056
$11.99 dz. - Item#: 104-056A

Great inexpensive giveaway toys to reward learners. Also good as manipulation toys for identifying when learners are ready for a change and to allow kinesthetic learners an outlet for energy as they process information. Use them to stress the point "have a heart" when dealing with others. 3" each.

Empowering Employees by L. Kristi Long

100 Pages - Item#: 995-507	ISBN: 0-7863-0314-X
Retail:	Our Price: $8.95 ea.

What is empowerment, exactly, and what does it mean to you as a businessperson in today's dynamic and changing workplace? In Empowering Employees, you will learn the answers to these questions while gaining the background and knowledge to initiate an empowerment plan in your organization. Through this book's many exercises and reflection activities, you will gain insight on what motivates your and your employees, and why empowerment enhances productivity and enlivens the workplace. In addition, you'll learn how to tailor empowerment programs to fit the specific needs of your organization, how to overcome obstacles to empowerment, and how to get everyone involved in the empowerment process.

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How to be a Great Call Center Representative by Robert W. Lucas

175 pages - Item#: 1002-007	ISBN 0-7612-1346-5
Retail: $159.00	Our Price: $139.95 ea.

Finally! There is now an effective resource for organizations, trainers and individuals involved in call center service. The program can be used by individuals to learn how to be an effective service representative, or by organizations needing a training sourcebook, or to supplement organizational learning materials and programs.

In this course, users will learn what technology-based customer service is all about --- a brief history, terminology, CSR competencies required, and interpersonal skills necessary to be successful in dealing with a variety of customer service situations. The Successful Call Center Representative gives the tools needed to feel confident in handling customers, and the foundation for future growth and advancement.

Because of the diverse ways in which technology is being used to serve customer in various industry call centers, the material covered in this course is fairly generic so that it can be adapted to most call center and customer care environments. Additionally, there are numerous local, state, and federal guidelines to which call center employees must adhere. By following information provided by supervisors or team leaders and using what is learned in How to be a Great Call Center Representative to supplement and enhance knowledge and skills, users can begin immediately providing quality customer service.

Included in the price is an examination that can be taken and forwarded to The American Management Association for grading and issuance of a certificate. Also, users have a specially created AMA web-site for support and questions arising as they take the course. No other product on the market gives all this!!

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