Communicating One-to-One:
Making the Most of Interpersonal Contacts by Robert W. Lucas

78 pages - Item# 797-020
Retail $7.95	Our Price $5.95 ea.

You come into contact daily with dozens of people in a variety of settings. In each of those interactions there is the possibility of ineffective message interpretation and relationship breakdown if strong interpersonal communication strategies are not used. These losses of effectiveness can lead to customer dissatisfaction, loss of business, personal feelings of inadequacy and frustration and ultimately could negatively impact your life.

Communicating One-To-One is an excellent reference resource to assist in improving listening skills, appropriate questions, giving and receiving feedback, interpreting and sending non-verbal cues effectively, and interacting in social, home and business settings while remembering the names of others.

Designed in an easily read, quick-tip booklet format, you will find dozens of priceless ideas, techniques and strategies for making the most of your interpersonal contacts. You'll want to regularly re-read the content and share it with others you know in order to improve communication effectiveness.

Communicating One-to-One is a tremendous value and resource for use by employers, individuals, trainers, educators, group and team leaders or parents. Pass copies out to participants, students or employees for future reference.

Effective Interpersonal Relationships by Robert W. Lucas

100 pages - Item#: 995-501	ISBN 0-7963-0255-0
Retail $10.95	Our Price $8.95 ea.

To remain competitive and to position yourself as an asset to your organization and customers, you must develop and strengthen your interpersonal skills. Every day you come in contact with a variety of people in the workplace: employees, peers, your supervisor, customers and vendors. And in each of these contacts, both you and the other person walk away with an opinion about the encounter. Whether your encounter will be a success or failure depends on the strength of your interpersonal skills. Effective Interpersonal Relationships provides tools for developing, refining, and building your interpersonal skills, and guides you through the key points to effective communication. Filled with valuable tips, examples, and scenarios, this handy book offers practical advice on how to build rapport, trust, and respect on the job through better communication, improved listening skills and conflict management.

Effective Listening Skills by Kratz, D & James, A.

94 pages - Item#: 796-005	ISBN: 0-7863-0122-8
Retail $10.95	Our Price $8.95 ea.

Covers the essential listening skills everyone needs to succeed in business including a basic understanding of the communication process, giving and receiving feedback, screening out distractions, listening critically for information and evidence, and being open, interested, and attentive.

Writing for Business Results by Patricia E. Seraydarian

93 pages - Item#: 995-530	ISBN: 1-55623-854-1
Retail $10.95	Our Price $8.95 ea.

Guides readers through each phase of business writing so they can deliver clear, professional messages in every letter or memo. Offers tips for avoiding sexism, improving grammar and spelling, applying the "five C's of good writing," and more. Part of the Business Skills Express series.

Writing That Works by Pywell, S.

79 pages - Item#: 995-525	ISBN: 1-55623-856-8
Retail $10.95	Our Price $8.95 ea.

Filled with techniques for writing memos, reports, and letters quickly and convincingly, this guide explains how to capture attention, overcome writer's block, organize ideas logically, and develop stronger, more consistent writing skills. Part of the Business Skills Express series.