Cultural Diversity in the Workplace by Sally J. Walton

76 Pages - Item #: 995-522	ISBN: 0-7863-0125-2
Retail Price - $10.95 ea.	Our Price - $8.95 ea.

Employees from different cultural backgrounds bring a wealth of creativity, insights, and skills to their jobs; it is up to employers to recognize, cultivate, and value these contributions. Cultural Diversity in the Workplace explores the issues surrounding workforce diversity, cultural differences, and management sensitivity. This essential guide brings you up to speed on the unwritten rules of communicating, interviewing, mentoring, and coaching within a culturally diverse workplace. As both a practical introduction to diversity and an enlightening training tool for supervisors and managers, this book can help your organization turn diversity into a competitive asset! (Video training program based on this available under Audio/Video/CDs tab on menu).

Multicultural Customer Service by Aguilar, L. & Stokes, L.

136 pages - Item#: 995-513	ISBN: 0-7863-0332-8
Retail $10.95	Our Price $8.95 ea.

In the ever-changing world of business, one principle remains constant: a satisfied, loyal customer is your most valuable asset. As the world becomes a smaller place, customer service providers are being faced with the challenge of meeting the diverse needs and expectations of a growing multilingual and multicultural customer population.

In Multicultural Customer Service: Providing Outstanding Service Across Cultures you will learn how to provide excellent service to individuals from a variety of backgrounds. By examining customer service scenarios, completing a series of self-assessment exercises, and reviewing case studies of organizations that have mastered multicultural customer service, you will develop the skills to make every customer feel "at home." Whether you have one customer or a million, this book will help you deliver the best customer service possible.

Gender at Work: Improving Relationships (A Trainer's Guide)

$54.95 ea. - Item#: 705-090

This guide provides exercises that increase awareness about gender issues in the workplace. It will help participants understand how personal influences impact perceptions about the opposite sex, become more comfortable and reduce anxieties among men and women, reduce stereotypes that both men and women often have about each other. 56 pages long with 11 proven exercises, sample agendas, 20 charts, sample lecturettes, handouts, and hardcopy for transparencies.