Guarantee/Payment

GUARANTEES

We offer a 100% satisfaction guaranteed warranty on all of our products. If an item does not perform as promised or advertised, we'll repair or replace it at no charge to you or refund your money if you notify us within thirty days of invoice date. The item must be returned in like new condition with any instructions or supplementary materials included with the original shipment.

PAYMENT:

All orders placed on our website are to be prepaid with a credit card (Master Card, Visa, or Discover Card). You can also download our printable Order Planning Worksheet.

All International orders must be prepaid with a credit card (Master Card, Visa, or Discover Card) in U.S. currency at the time an order is placed. International customers must email customer service at Customer Service for shipping charges.

Organizations with established credit references on file may be invoiced by contacting us via email (Presentation Resources) or by calling (407)695-5535.

If you do not have a credit card and want to place an order, you can do the following:

Go to the Home Page
Print out our Order Planning Worksheet
Select the items you want and complete the order form
Mail it to us along with a money order or cashier's check in U.S. Dollars drawn on a U.S. bank and made out to Creative Presentation Resources.

Send your order to:

Creative Presentation Resources, Inc
P.O. Box 180487
Casselberry, Florida 32718-0487

SHIPPING/HANDLING

We ship anywhere via ground in 48 contiguous states. We can also ship to Canada and Internationally.

For Canadian orders, print and complete the Order Planning Worksheet, then fax or mail it to us. Include credit card number, expiration date, name on the card and billing address (if different from shipping address). If there is a security code for the credit card (e.g. three digit code on back of most cards, be sure to include it).

International customers who wish air shipping (within 7 days) versus ground/sea (four to six weeks) should email us with instructions or include with their order. Customers take responsibility for lost shipments once they leave the United States postal system.

All orders are processed within twenty-four hours or on the next business day. Shipping is done via U.S. Postal Service.

PRICE MATCH

If you find an exact non-sale product offered on any U.S.-based website that markets primarily to corporate trainers or presenters, we'll match their price, plus give a ten percent discount on the item.

Hours of Telephone Support: 9:00 am - 7:30 pm EST, Monday-Friday. Orders may be placed online anytime.
Contact Us: (407)695-5535 - FAX: (407)695-5535 - Customer Service

If you have technical problems, questions or comments about this website, please contact our webmaster.

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