- How long has Creative Presentation Resources, Inc. been in business?
Answer: Our President, Bob Lucas, started CPR in 1995 in the Orlando, Florida area. Originally, products were sold at trade shows, presentations and through catalogs. We now sell over
four hundred products through our e-commerce website and at trade shows.
- How do I pay for my order?
Answer: We accept Mastercard, Visa, American Express and Discover as methods of payment. We also accept organizational Purchase Orders that include complete "Bill to"
and "Ship to" information, a contact name, phone number and email address and any instructions necessary. Payment for all orders shipped in response to POs is due within 30 days
of billing. Orders not paid within the agreed upon period are subject to a monthly charge of 1 1/2 percent of the order total.
You can also download our Order Planning Worksheet from the top of the Menu (on left side of any page), fill it out with the products desired, and all your "Ship to" information,
then mail it with a money order or Cashier’s Check. We accept U.S. dollar instruments only. Checks are accepted. However, if personal checks are used, the order will not be shipped until
your check clears our bank.
- I Do Not Have a Credit Card, Can I Still Order Your Products?
Answer: If you do not have American Express, MasterCard, Visa or Discover card and want to place an order, you can do the following:
Go to the Home Page
Print out our Order Planning Worksheet
Select the items you want and complete the order form
Mail it to us along with a money order or cashier’s check drawn on a U.S. bank in U.S. dollars and made out to Creative Presentation Resources.
Send your order to:
Creative Presentation Resources, Inc
P.O. Box 180487
Casselberry, Florida 32718-0487
- What is Done to Protect Information Sent From Your Website?
Answer: As consumers ourselves, we understand your concern with credit and personal information security. To protect you and your credit card information, our site is equipped with a
Secure Socket Layer (SSL) software used by many other ecommerce companies. It protects personal data that you send us and our credit card processor (name, address, and credit card information)
by electronically encrypting it during the transmission process.
- What is a shopping cart?
Answer: Your shopping cart is an electronic order for that holds everything you have decided to purchase while shopping with presentationresources.net. As you add items from various
categories and click “Add to Cart” or “Buy One Now” on each product page these items accumulate in your shopping cart. You will be able to see price subtotals
along with your list as you add products. When you are ready to check out, you will see a comprehensive product listing and total cost.
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- Can I remove items or change item amounts in my shopping cart?
Answer: To remove an item from your shopping bag, click on the "Remove" button next to the item and your item will be removed. The shopping cart totals will be
updated accordingly.
To change the quantity of an item, place the cursor in the “Quantity” box and delete the current amount. Simply type in the new amount and click “Update.” You
will see the new total for your item and can either proceed to “Checkout” (at the top of the page) or continue shopping by following directions on the page.
- How Do I Purchase Items?
Answer: Once you have completed shopping (see What Is a Shopping Cart?) click “Checkout” at the top of the page and follow the prompts on your screen.
Review contents of shopping bag.
Complete all required items on the Bill to/Ship To page and click “Continue” at the bottom of the page.
Verify Billing and shipping information.
Select your preferred shipping and payment methods. Each box has other choices that you can access by clicking on the down arrows. Then, click “Continue.”
Review your order and charges in detail and enter your credit card information at the bottom of the form. If changes are needed to items or quantities, you will need to click the Back
button at the top of your screen and go back to the Add to Cart page.
Click on "Submit."
Processing is instantaneous. Once you click submit, you cannot make changes since the order is sent to our credit card processor. They will automatically send you an email receipt showing
total spent and shipping and billing information.
Your order will be shipped the same day if received before 3pm EST Monday through Friday. Orders received after
3pm EST, on weekends or U.S. holidays will be shipped the next business day.
This completes the on-line purchase process, if you have trouble completing any of these steps, please contact our Customer Service department at (800)308-0399/(407)695-5535 9am-5pm EST
Monday through Friday, or email us at blucas@presentationresources.net
- How Do I Ship To a Different Address?
Answer: If you would like your purchase to go to another address, simply fill in that information on the same form that you sue to provide the Billing Information as you place your order.
- My Credit Card Could Not Be Processed, What Do I Do?
Answer: Before doing anything else, please go back to the credit card data entry page and verify that you entered the correct name, card number and expiration date. American Express
cards sometimes require that the four-digit code (above the number on the front of the card) be entered. Make sure that you have entered it correctly.
It is crucial that the "Bill to" information you provide on the order form be the actual address where you receive your monthly billing statement for the credit card you are
using for your order. This is because our system contacts your bank to verify that information. If it does not match, your card will be declined by your bank.
If none of these steps rectifies the problem, you will have to call your credit card issuing bank for assistance to ensure there is not a problem with the card.
- My Credit Card Was Declined. What Do I Do?
Answer: If your card was declined; your bank did that and we cannot do anything to correct it. Please call your issuing bank to discuss why the card was declined.
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- What Happens If My Product(s) is Out of Stock?
Answer: We do our best to ensure that all items listed on our website are in stock. From time to time, due to large volume purchases or shortages from our distributors, an item
may not be immediately available. When that occurs, we will email you once we receive your order from our system.
All backordered items are generally shipped within 7-10 days of receipt of an order. If this is not acceptable to you, we can either issue a refund or substitute another item.
If you have questions regarding your order, you can contact us via e-mail: blucas@presentationresources.net or call our Customer
Service department at (800)308-0399/ (407)695-5535.
- Can I Change My Order After Checkout?
Answer: Once you click “Submit” at the end of the order process, your charge is processed by our credit card service provider. To modify an order at that point, you
will need to contact our Customer Service at (800)308-0399/(407)695-5535 or email blucas@presentationresources.net. We will have to
make a manual refund for any item you do not want. If you have decided that you need more of an item, you will need to go back to www.presentationresources.net
and place that order.
- I Received An Error Message, What Do I Do Now?
An error message indicating that the “Page Not Found” or "Page cannot be displayed" could be caused in a couple of ways. Try the following:
Double check to ensure that you entered an accurate web address. If an address that does not exist is typed in the address line, this message will be generated. The most frequent place
an error is made is in typing in an incorrect domain name suffix (e.g. .com, .org, .net) or entering the web address with the incorrect domain name (URL).
Another cause of the error might be heavy Internet traffic on our site, your Internet service provider, or some connecting facility between you and our site. This could result in the
page you are requesting not downloading within the expected period of time.
Attempt to resolve this issue by clicking “Refresh” or “Reload” on your browser toolbar at the top of the page. This will often resolve the problem, but if you continue
to see error messages, try again after a few minutes to see if the traffic has cleared.
A third possible problem is that your browser may not be set to work on a secure site. Many of the older browsers have a 128-bit security setting. (There are also instances when a browser
setting will lose its setting of 128-bit encryption). If you do not have a 128-bit security setting you will not be able to order from our site. In some cases you can upgrade the security
setting on your browser, if your browser version does not support 128-bit encryption, you will need to upgrade your browser version. Contact your Internet Service Provider for assistance.
If you continue to have problems, please phone in your order at (800)308-0399/ (407)695-5535.
- I Received an HTTP 404 Error Message. What Does That Mean?
Answer: An HTTP 404 error message signals that you are attempting to reach a page that could not be found. If you receive this message when attempting to contact our Home page,
www.presentationresources.net, please re-check the site address, click “Refresh” on the browser toolbar and try
the address again.
If you see this message while trying to connect from one page to another within our site, you may be using an older version of Netscape Navigator or Internet Explorer, which is not fully
compatible with our site.
If you have a newer browser, but continue to see this message, please email us at blucas@presentationresources.net with details. We
will research the situation and get back to you as soon as we can.
If you continue to experience problems, please phone in your order at (800)308-0399/ (407)695-5535.
- Why Do I have Trouble Getting Your Site To Accept Information I Have Entered?
Answer: Our site is designed to work best when used with the latest versions of Internet Explorer and Netscape Navigator. If you are using older versions of these browsers (including
Internet Explorer 3.0 or earlier, Netscape Navigator 3.0 or earlier and AOL 3.0 or earlier) you may experience technical difficulties with online ordering.
If you continue to access our site with a browser other than those recommended above, key functions such as Checkout (online ordering) and Registration may not work properly.
You can click below to download a browser that will allow you to view our site properly.
Click here to download Netscape Navigator or Microsoft Explorer.
You can also call (800)308-0399/(407)695-5535 to place your order.
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- How do I arrange express shipping for an order if I need it in immediately?
Answer: Currently we are not set up on the website to ship other than by regular means (typically 4-7
business days). However, you can email us at blucas@presentationresources.net or call (800)308-0399/(407)695-5535
and have the order processed manually. You can generally expect to pay more than 50% more than the standard
shipping costs found on the website for overnight/ express shipment. As an example, a one pound package via
U.S. Postal Express (flat rate envelope) costs nearly $17.00 as opposed to our flat rate of $6.95.
- What type of guarantees do you offer on products?
Answer: We offer a 100% satisfaction guaranteed warranty on all of our products. If an item does not perform as promised or advertised, we’ll repair or replace it at no charge to
you or refund your money if you notify us within thirty days of invoice date. The item must be returned in like new condition with any instructions or supplementary materials included with
the original shipment.
- Do you ship products internationally?
Answer: Yes. We ship to customers in the United States and to International customers as well. However, International customers will need to email customer service at customerservice@presentationresources.net
to obtain shipping charges. Please see the Guarantee/Payment section of this website for more details.
- Do you offer any quantity discounts?
Answer: We do offer quantity discounts on most of our items. Please email blucas@presentationresources.net or call (800)308-0399/(407)695-5535
for details.
- Do you offer “price matching” on products I find at your competitors website?
Answer: If you find an exact non-sale product offered on any U.S.-based website that markets primarily to corporate trainers or presenters, we’ll match their price.
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- What happens if I receive an item that is damaged or inoperable?
Answer: While our goal is zero errors, sometimes things beyond our control or human error intervenes. If you receive an item that is broken or inoperable, just email us at blucas@presentationresources.net
or call us at 1-800-308-0399. We’ll pay the return shipping and send a new one at no cost to you. If the exact item is no longer available, we’ll give you the option of substituting
something else or receiving a refund, including any shipping costs you have paid.
- What happens if I receive the wrong item(s)?
Answer: We quality check each order to ensure it is correct, and while we strive to be perfect, we are only human. Sometimes errors do occur. If you receive an item that you did not
order, or is not what you expected based on item description, email us at blucas@presentationresources.net or call us at (800)308-0399/(407)695-5535
for instructions. If it is our error, we’ll pay the return shipping and send a new one at no cost to you.
- How Do I sign Up (Opt In) To Receive Special Product Notices and Newsletter From Creative Presentation Resources?
Answer: To receive special product notices from us, email us at blucas@presentationresources.net
You can enter your information and comments there and will be added to our mailing list. You can always opt out of receipt at any point in the future.
- What value is gained from using the products on this site in training or educational classes or professional presentations?
Answer: In recent decades, scientists and researchers have studied the impact of the training environment on the brain. They have discovered that in addition to the physical environment
(e.g. furniture arrangement, color, and lighting) that articles used in programs can stimulate learning (e.g. certain types of music, rewards/incentives, sound, variety, and novelty).
Items similar to those offered by Creative presentation Resources can help enhance learning if used correctly by encouraging participation, attracting and holding attention, and adding
visual, auditory and kinesthetic involvement.
- Do you have any suggestions on how to more effectively use some of the products on your website?
Answer: Actually, we provide quite a few tips. Look under the BROWSE section on any page of the website and you will see buttons titled “Training Tips/Articles” and “CPR
Prop/Product Usage.” These two areas have dozens of ideas for creative use of materials to enhance your training environment and learning. Additionally, most product descriptions
contain suggestions for use of that item.
You will also find the latest book by our President, Bob Lucas, titled The Creative Training Idea Book: Inspired Tips and Techniques for Engaging and Effective Learning and his earlier
book, The Big Book of Flip Charts, to contain hundreds of innovative ways to use products in training and educational settings.
If you have a specific question about a product or want to discuss a training-related issue, please feel free to email Bob at blucas@presentationresources.net.
With over thirty years in the HRD field, and thousands of trainers and employees trained, he may be able to lend some insights that can be valuable.
- Do you custom imprint any of your items with customer logos or specific language?
Answer: There are a few items that we can have our suppliers imprint for customers, although this is not a normal part of our business. As a service to customers, we have done so in
the past. If there is something specifically that you have in mind, please contact us. We have dozens of suppliers and may be able to meet your needs or suggest a source.
