Training Programs

To assist with the professional and personal development needs of employees, CPR offers an extensive array of professional training programs, facilitated by instructors with decades of experience in the adult learning arena. Some of the program titles we offer can be viewed at the site of our affiliate company -- Global Performance Strategies at www.globalperformancestrategies.com

Customer Service and Telephone Skills

• Achieving exemplary customer service
• Building stronger customer relations through sound interpersonal communication
• Creating a customer service environment for the 21st century
• Customers come first: Strategies to let them know it
• Exemplary phone etiquette: Techniques that get results
• Fixing what's broken: Encouraging customer loyalty through service recovery
• Management's role in the customer service process
• Service skills that lead to increased customer satisfaction
• Telephone talk: Saying what the caller expects to hear
• Tele-Selling basics: Skills that get the sale
• Understanding the customer psyche: The role of behavioral styles in serving others
• Preparing yourself to deliver quality call center service
• Problem solving and decision making for call center employee

Human Resources Development and Legal Issues

• Inclusiveness in the workplace: Valuing the diversity of others
• Motivating today's workforce: Facing the challenges of a changing workplace
• Effective performance management: Helping employees grow
• Selecting the right job candidate: Strategies for hiring success
• Working effectively with others: The legal and ethical aspects of the workplace (Supervisory version)

Interpersonal Communications

• Getting the information you need
• But that's not what I meant: Providing effective feedback to others
• Effective communication skills: Tools for surviving and thriving in life
• GenderSpeak: Communicating across the sexes
• Listening for success: Learning to use a key skill for personal and professional growth
• Making your point non-verbally: The art of communicating through unspoken cues

Personal and Professional Growth

• Building personal power: The key to your future
• Conflict management: Skills for improved effectiveness
• Coping with stress
• Handling emotional people
• Making meetings more successful
• The style of your life: Building stronger relationships through self -discovery
• Time management strategies for today's busy workplace
• Writing for Impact

Supervisory and Management Skills

• Coaching skills for today's supervisor
• Effective performance management: Helping employees grow
• Management's role in the customer service process
• Motivating today's workforce: Facing the challenges of a changing workplace
• Sharing the load: Delegating your way to more free time
• The new supervisor: Exploring the roles and responsibilities for success

Team Development and Enhancement

• Interpersonal skills for the workplace team environment
• Working effectively in teams
• Reality Oriented Performance Experiential System (ROPES) teambuilding training

Training and Presentation Skills

• Designing training to comply with the Americans with Disabilities Act (ADA): Providing equal access to all
• Presenting for impact
• Presentation pizzazz: Adding impact to learning
• The creative trainer: Generating ideas that add impact
• Brain-based learning: Enhancing learning, retention and recall of information
• Training skills for today's supervisors
• Train-the-Trainer: Skills for transferring learning to the workplace

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