Webinar Audio Presentation

Customer Service for Front Line Employees Tele-seminar Download

Item#: GPSCSK-607-001
Retail:	Our Price: $17.95
Purchase includes Audio file and Handout
This is a download of the full version teleseminar. After purchase, you will receive an email with a link to the download. Please do not discard the email until after you have downloaded the file.

It takes less than a minute for a service provider to send a message that will either win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively communicating and building strong interpersonal relationships with customers.

In this 56-minute recording of a moderated teleseminar interview that was conducted recently, internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication strategies. He has developed these techniques over a career spanning more than three decades while working with internal and external customers in a variety of organizational settings. Bob provides real-world tips for effectively building rapport and relationships with customers in any environment.

In the seminar, you will hear Bob discuss the following three powerful secrets of customer service that can lead you to more successful customer interactions:

1. Techniques for avoiding negative language that can interfere with effective customer communication;
2. Ways to avoid some key mistakes that service providers make on the telephone; and
3. Strategies for eliminating faulty assumptions that many service providers often make about their customers.

In less than one hour, you are guaranteed to learn strategies that will enhance your customer service prowess and help create an environment where your customers keep coming back!

Customer Service for Front Line Employees Tele-seminar On CD

Item#: GPSCSK-607-001A
Retail:	Our Price: $19.95 ea.
Purchase includes Audio file and Handout on CD

It takes less than a minute for a service provider to send a message that will either win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively communicating and building strong interpersonal relationships with customers.

In this 56-minute recording of a moderated teleseminar interview that was conducted recently, internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication strategies. He has developed these techniques over a career spanning more than three decades while working with internal and external customers in a variety of organizational settings. Bob provides real-world tips for effectively building rapport and relationships with customers in any environment.

In the seminar, you will hear Bob discuss the following three powerful secrets of customer service that can lead you to more successful customer interactions:

1. Techniques for avoiding negative language that can interfere with effective customer communication;
2. Ways to avoid some key mistakes that service providers make on the telephone; and
3. Strategies for eliminating faulty assumptions that many service providers often make about their customers.

In less than one hour, you are guaranteed to learn strategies that will enhance your customer service prowess and help create an environment where your customers keep coming back!

Customer Service for Front Line Employees (Teleseminar on CD) plus, the book...
Customer Service: Building Successful Skills for the 21st Century by Robert W. Lucas

Item#: GPSCSK-607-001B
Retail: $51.35 ea.	Our Price: $61.35 ea.
Purchase includes Audio file and Handout on CD and Book

It takes less than a minute for a service provider to send a message that will either win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively communicating and building strong interpersonal relationships with customers.

In this 56-minute recording of a moderated teleseminar interview that was conducted recently, internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication strategies. He has developed these techniques over a career spanning more than three decades while working with internal and external customers in a variety of organizational settings. Bob provides real-world tips for effectively building rapport and relationships with customers in any environment.

In the seminar, you will hear Bob discuss the following three powerful secrets of customer service that can lead you to more successful customer interactions:

1. Techniques for avoiding negative language that can interfere with effective customer communication;
2. Ways to avoid some key mistakes that service providers make on the telephone; and
3. Strategies for eliminating faulty assumptions that many service providers often make about their customers.

In less than one hour, you are guaranteed to learn strategies that will enhance your customer service prowess and help create an environment where your customers keep coming back!

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