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Webinar Audio Presentation
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Customer Service for Front Line Employees Tele-seminar Download
| Item#: GPSCSK607-001 |
Our Price: $17.95 |
| Purchase includes Audio file and Handout |
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This is a download of the full version teleseminar. After purchase, you will receive an email
with a link to the download. Please do not discard the email until after you have downloaded the file.
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It takes less than a minute for a service provider to send a message that will either
win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they
relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively
communicating and building strong interpersonal relationships with customers.
In this 56-minute recording of a moderated teleseminar interview that was conducted recently,
internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication
strategies. He has developed these techniques over a career spanning more than three decades while working
with internal and external customers in a variety of organizational settings. Bob provides real-world
tips for effectively building rapport and relationships with customers in any environment.
In the seminar, you will hear Bob discuss the following three powerful secrets of customer
service that can lead you to more successful customer interactions:
- Techniques for avoiding negative language that can interfere with effective customer communication;
- Ways
to avoid some
key mistakes that service providers make on the telephone; and
- Strategies for eliminating faulty assumptions
that many service providers often make about their customers.
In less than one hour, you are guaranteed to learn strategies that will enhance your customer service
prowess and help create an environment where your customers keep coming back! |
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Customer Service for Front Line Employees Tele-seminar On CD
| Item#: GPSCSK607-001A |
Our Price: $19.95 |
| Purchase includes Audio file and Handout on CD |
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It takes less than a minute for a service provider to send a message that will either
win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they
relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively
communicating and building strong interpersonal relationships with customers.
In this 56-minute recording of a moderated teleseminar interview that was conducted recently,
internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication
strategies. He has developed these techniques over a career spanning more than three decades while working
with internal and external customers in a variety of organizational settings. Bob provides real-world
tips for effectively building rapport and relationships with customers in any environment.
In the seminar, you will hear Bob discuss the following three powerful secrets of customer
service that can lead you to more successful customer interactions:
- Techniques for avoiding negative language that can interfere with effective customer communication;
- Ways
to avoid some
key mistakes that service providers make on the telephone; and
- Strategies for eliminating faulty assumptions
that many service providers often make about their customers.
In less than one hour, you are guaranteed to learn strategies that will enhance your customer service
prowess and help create an environment where your customers keep coming back! |
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Customer Service for Front Line Employees (Teleseminar on CD) plus, the book...
Customer Service: Building Successful Skills for the 21st Century by Robert W. Lucas
| Item#: GPSCSK607-001B |
Retail: $51.35 ea. |
Our Price: $61.35 ea. |
| Purchase includes Audio file and Handout on CD and Book |
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 |
|
It takes less than a minute for a service provider to send a message that will either
win the heart and mind of a customer or potentially lose them forever (along with just about everyone to whom they
relate their experience). To prevent this from occurring service providers need solid knowledge and skills in effectively
communicating and building strong interpersonal relationships with customers.
In this 56-minute recording of a moderated teleseminar interview that was conducted recently,
internationally known author, consultant and entrepreneur, Bob Lucas, discusses three key customer service communication
strategies. He has developed these techniques over a career spanning more than three decades while working
with internal and external customers in a variety of organizational settings. Bob provides real-world
tips for effectively building rapport and relationships with customers in any environment.
In the seminar, you will hear Bob discuss the following three powerful secrets of customer
service that can lead you to more successful customer interactions:
- Techniques for avoiding negative language that can interfere with effective customer communication;
- Ways
to avoid some
key mistakes that service providers make on the telephone; and
- Strategies for eliminating faulty assumptions
that many service providers often make about their customers.
In less than one hour, you are guaranteed to learn strategies that will enhance your customer service
prowess and help create an environment where your customers keep coming back! |
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